Shipping and Handling Charges: Shipping and handling charges are based on total distance and soze of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges
General: All returns must be postmarked no later than 15 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 30% re-stocking fee.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders can be exchanged for any other item. However, the customer will pay the additional shipping and handling charge and a 30% restocking fee. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Please call 780-440-3200 ext 2340 or email firstname.lastname@example.org ATTN:RMA to receive an RMA and shipping instructions.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to Cycle Works Edmonton.
Sales tax is charged on all orders. This is dictated by Canadian Tax Law that states all shipped goods will be charged the sales tax of the province they are shipped to plus the 5% GST, or HST in the provinces where this applies.
Orders accepted via secure online order form only. Only PayPal payment will be accepted
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option.
Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.